One delivery and handling charge for the order, however many qualifying bulky items it contains.
Delivery, installation & removal
Clear information to help you prepare for your appliance or furniture delivery.
Local delivery is available within 30 miles of Coventry, subject to product and address eligibility.
Delivery
One clear delivery charge
For an eligible order containing one or more qualifying bulky items, the delivery and handling charge is £20 once per order—not per item. A delivery charge is not stacked or multiplied by the number of bulky items.
Eligible non-bulky merchandise orders of £100 or more qualify for free standard local delivery. A £20 delivery and handling charge applies to eligible orders below £100.
The £100 threshold is calculated from eligible merchandise only. Optional services and delivery charges are excluded. Optional services are charged separately and are not included in the delivery/handling charge.
Free collection is available on all orders, including supplier-order items. Please wait for confirmation that your order is ready before travelling to the showroom.
Before we arrive
Prepare your delivery space
Check measurements and access
Measure the appliance or furniture, doorways, stairs and turns along the route. Tell us about restricted access before delivery so we can check what is possible.
Make a clear route
Move furniture, ornaments and other obstructions. Our delivery team cannot remove doors, frames or windows from your property.
Ground floor is standard
Delivery is normally to the ground floor unless an upstairs delivery has been specifically agreed and confirmed. Any upstairs delivery is subject to safe access and the conditions confirmed for your order.
Keep your phone available
Please provide a working telephone number and make sure someone is available to receive the delivery. Any delivery date or time information is confirmed for your order; we do not promise same-day or next-day delivery.
Supplier-order furniture and mattresses
Items ordered from a supplier may take longer than stocked products. Check the lead time shown on the individual product page; availability and timing can vary by item.
Please inspect your goods on arrival and let us know promptly if anything appears damaged or incorrect. This information does not affect your statutory rights.
Product-specific options
Installation and assembly
Installation is available only where the service is shown for the selected product. The product page and basket show the applicable option and price.
Appliance installation
Where offered, make sure the required electrical, water and waste connections are in place and accessible. Hardwired appliances need a suitable existing connection. We do not currently offer gas or dual-fuel installation or disconnection.
Ottoman bed assembly
Professional assembly is £25 per bed where the option is offered for that product. Please clear the room and delivery route before the team arrives.
If gas work is required, arrange it separately with a Gas Safe registered engineer. If you are unsure whether your connections or access are suitable, contact us before ordering.
Where available
Removal and recycling
Appliance recycling
Recycling or removal is available only when shown for the selected appliance. The item must be disconnected and ready, unless the selected installation service explicitly includes disconnection. Gas appliances must be disconnected by a Gas Safe engineer before collection.
Old-bed collection
Old-bed collection is £40 per bed where offered. The old bed must be fully dismantled and ready for collection before the delivery team arrives.
Other removal, recycling and packaging services vary by product. Select only the options offered on the relevant product page; do not assume that an unlisted service is available.
Order arrangements
Collect from our Coventry showroom
Prefer to collect your order? Simply select Collection in your basket or at checkout. Collection is available for both in-stock and supplier-order products, including appliances, beds and mattresses. Items ordered from our suppliers may take longer to become available. Please check the estimated collection timeframe shown for your order. We will confirm when your items are ready. Please wait for your collection confirmation before visiting our showroom.
Need help planning?
Speak to our Coventry team
We can help check product-specific services, connections and access before you order.
Nothing on this page limits your statutory consumer rights.