Check access
Measure doorways and make sure there is a clear route to the delivery point.
LOCAL SERVICE FROM OUR COVENTRY TEAM
DELIVERY, INSTALLATION & REMOVAL
Everything you need to know before your new appliance or furniture arrives.
Local delivery within 30 miles of Coventry
Delivery
We deliver locally within 30 miles of Coventry. Standard delivery is to the ground floor.
Tell us early
Let us know about steps, restricted access or special requirements before delivery.
Prepare the space
Move furniture and other items that could prevent our team delivering safely.
Ground-floor delivery
Items are delivered to the ground floor unless a special request has been agreed and confirmed by us beforehand.
Beds & mattresses
These can be taken upstairs. You must provide enough access and remove anything that may be in the way.
Large fridge freezers
American-style and other large appliances may need their doors removed. We offer this for an extra charge, but it must be agreed before delivery.
Before and during delivery
We must have your telephone number
The driver will contact you directly to arrange a delivery date and time slot. Your appliance cannot be sent until we have a working telephone number.
Unpack and check before signing
Please fully inspect the item before accepting it. Refuse delivery if a new boxed item has been damaged in transit so the driver can return it to our warehouse.
Large items use a two-person team
We will try to place the appliance in your chosen room. If its size, weight or access makes that unsafe, it will be left at the nearest safe point.
Protect the route and your home
Remove ornaments and obstructions before arrival. If you are concerned about flooring, please put down suitable protection.
Graded and refurbished items
Check the product description and photographs before ordering. If an item is refused only because of cosmetic damage that was clearly described and photographed, the disclosed change-of-mind collection charge may apply: £50 for a standard appliance or £80 for an American-style fridge freezer or similarly oversized item.
This guidance does not affect your statutory rights.
Please tell us about access issues in advance.Delivery may need to be rescheduled and could incur additional fees.
You are responsible for providing a safe, clear access route.Our delivery team will not remove doors, door frames or windows from your property.
Installation
Installation is available with most products when the option is shown on the product page.
Electric cooking
We can arrange installation for electric hobs, ovens and cookers. The correct electrical connection must already be available.
Laundry appliances
Washing machines and similar appliances need suitable water, waste and power connections in place.
Bed assembly
Paid assembly is available where shown on the product page. Clear the room and move any old bed out of the way first.
No gas appliance work
We do not install or disconnect gas appliances. You will need a Gas Safe registered engineer.
Quick electrical checkAn appliance that needs hardwiring will usually have a large red switch near its installation point. If you are unsure, call us before ordering and our team will help.
Removal & recycling
Old appliance recycling and packaging removal are available where shown on the product page.
What we can take
- Old fridges and freezers
- Old electrical appliances
- Packaging from your new product, when selected
What we cannot take
- Old beds
- Old mattresses
- Any other old furniture
Appliances must be disconnected.We cannot collect an old appliance unless it is already disconnected, unless our team is installing the replacement and disconnection is included. Gas appliances must always be disconnected by a Gas Safe engineer before we arrive.