What Is Graded?

Coventry Appliance World offers graded, refurbished and brand-new appliances. Find out what each condition means and what to look for before purchasing.

Graded

Graded appliances

Graded appliances are typically unused products that cannot be sold as perfect retail stock. They may have cosmetic imperfections, damaged packaging or another condition difference disclosed on the individual listing.

Cosmetic marks can include scratches, dents or other blemishes.
Condition varies between individual appliances, even when model numbers match.
Each graded unit is individually photographed; review the actual product images and description before buying.
Graded appliances are inspected and functionally tested before sale. Any functional issue must be disclosed separately from cosmetic condition.

A graded appliance is sold in its individual condition as photographed and described. Check the listing for any missing manuals, shelves, hoses or other accessories.

Refurbished

Refurbished appliances

Refurbished appliances may have been previously used, returned or otherwise handled before resale. They are inspected, cleaned, tested and prepared for resale, but are not necessarily restored to factory-new condition.

They may show signs of previous use or cosmetic wear.
Cosmetic condition varies by individual unit.
Actual product photographs show the appliance being purchased.
Read the description for condition details and any included or missing accessories.

Refurbished appliances normally include a 12-month Coventry Appliance World warranty, subject to the warranty information on the individual product listing.

Brand new

Brand-new appliances

Brand-new appliances are supplied unused and are distinct from graded or refurbished products.

They are sold as brand-new products, not as individually photographed graded or refurbished units.
They generally include the applicable manufacturer warranty.
Manufacturer warranty terms and durations vary by product; check the listing.
Some new appliances may be supplied to order rather than held in showroom stock.

Check the product page for current availability and delivery information before purchasing.

How we show condition

Review the individual appliance

Graded and refurbished appliances are individual units. The photographs and condition details on the product listing relate to the appliance being offered.

Look through the gallery

Review the full image gallery carefully, including any close-ups or blue-arrow markers identifying visible imperfections.

Read the condition notes

The product description should identify relevant condition information and any specific accessory details for that unit.

Ask if something is unclear

We aim to photograph and describe known cosmetic marks accurately, but a small imperfection may not be clear in every photograph. Contact us before ordering if you need clarification.

Individual units can differ even when they share the same manufacturer and model number. Cosmetic imperfections are not, by themselves, functional defects; any known functional issue should be identified separately on the listing.

Cover and consumer rights

Check the warranty on the listing

Brand-new appliances

Generally covered by the applicable manufacturer warranty. Terms and duration vary by product, so check the individual listing.

Graded appliances

Warranty provider and coverage are specified on the individual product listing. Please check the listing before purchase.

Refurbished appliances

Normally supplied with a 12-month Coventry Appliance World warranty, subject to the individual listing.

Commercial warranties are additional to your statutory consumer rights.A commercial warranty does not replace or limit those rights.

Read our Warranty & Returns information

Quick answers

Good to know before ordering

Will a graded or refurbished appliance look brand new?

Not necessarily. It may have cosmetic marks or signs of previous use. Review the actual product photographs and condition description for the individual unit.

Are the photographs of the appliance I will receive?

Graded and refurbished product photographs show the individual appliance being offered. Check the gallery and listing notes before purchasing.

Will every cosmetic mark be visible in a photograph?

We aim to show known marks clearly, but a small imperfection may not be apparent in every image. Contact us before ordering if you need more information.

Are graded and refurbished appliances tested?

Graded appliances are inspected and functionally tested. Refurbished appliances are inspected, cleaned, tested and prepared for resale.