Warranty & Returns

Clear, product-specific information about warranty cover, your legal rights, returns and refunds.

Know what applies to your product

Warranty cover

Brand-new appliances

The applicable manufacturer's warranty, including its provider and duration, is shown on the individual product listing.

Graded appliances

All graded appliances include a 12-month Coventry Appliance World warranty starting on the date of purchase. No registration is required for this CAW warranty. Please retain your receipt or invoice as proof of purchase. Additional manufacturer warranties may apply, subject to the manufacturer's eligibility requirements, terms and any registration requirements. Your statutory consumer rights are unaffected.

Refurbished appliances

Refurbished appliances normally include a 12-month Coventry Appliance World warranty, subject to the individual listing.

Furniture, beds & mattresses

Warranty arrangements vary by product or supplier. Please check the specific product listing for the applicable cover.

Your statutory rights remain in place. Any manufacturer or CAW warranty is additional to your legal rights and does not replace them.

For more about appliance condition, see What Is Graded?.

We are here to help

Faulty, damaged or incorrectly described items

If something is wrong with your order, contact us as soon as you can so we can understand the issue and discuss the appropriate next step under your consumer rights.

Have your order number and product details ready.
Where possible, include clear photographs or a short video showing the problem or delivery damage.
Please contact us before arranging a repair or return so we can help with the correct process.

A disclosed cosmetic mark on a graded product is part of its described condition. It does not remove your rights if the product has a separate fault or is not as described.

Legal rights and our additional policy

Change-of-mind returns

Your statutory cancellation rights

For qualifying online purchases, you generally have 14 days from the day after you receive the goods to tell us you wish to cancel. You then have a further 14 days to send the goods back. Opening packaging or reasonably inspecting an item does not by itself remove these rights. Some legal exceptions can apply.

Our additional 30-day policy

We also offer a voluntary 30-day change-of-mind return period, measured from receipt. This is an additional benefit and does not replace or reduce statutory rights.

For this additional voluntary return, the item must be unused and in resaleable condition.
Please include supplied accessories and components.
Contact us before returning the item so we can confirm the appropriate arrangements.

If goods are handled beyond what is necessary to establish their nature, characteristics and functioning, a lawful deduction for diminished value may apply to a statutory cancellation refund. This is assessed in the circumstances and does not automatically follow from opening a package.

Choose how to return your order

Returning your purchase

You can arrange your own return, or ask us about optional CAW collection for an eligible change-of-mind return.

Arrange your own return

You may return goods yourself to our Coventry showroom without paying CAW an optional collection charge. Any courier or transport cost you choose to incur is separate and is subject to applicable law and information provided before purchase.

Coventry Appliance World
14–20 Bell Green Road
Coventry CV6 7GP

Optional CAW collection

If you request collection for an eligible change-of-mind return, the following charges apply:

Standard appliance: £50
American-style fridge freezer: £80
Furniture, bed or mattress: £100

These are optional change-of-mind return-collection charges, not automatic return fees. Any applicable charge must be disclosed before purchase where required, and we will explain it and obtain your agreement before arranging collection. These charges do not automatically apply to faulty, damaged, misdescribed or incorrectly supplied goods.

See Delivery, Installation & Removal for delivery and service information.

Orders, beds and mattresses

Supplier orders and size exchanges

An item being ordered from a supplier does not by itself remove cancellation rights. Contact us if you want to cancel before delivery. If an order has already been dispatched, any return or transport costs will be considered under your legal rights, the applicable contract and charges properly disclosed before purchase. No deposit or cancellation penalty is assumed by this page.

Wrong-size bed or bed frame

Our additional voluntary size-exchange offer is for unused beds or bed frames that remain suitable for resale. An exchange depends on the item's condition, availability and any transport charges that are applicable and agreed with you.

Wrong-size mattress

Our additional voluntary wrong-size exchange is available only for an unused mattress with its original hygiene seal intact. We do not offer this additional voluntary exchange once a mattress has been opened or used. This does not automatically remove statutory cancellation rights for an online purchase or rights relating to a faulty, damaged or incorrectly described mattress.

What happens next

Refund processing

We issue applicable refunds without undue delay and within the relevant statutory deadlines. The deadline for a qualifying online cancellation depends on the return arrangement.

For a qualifying online cancellation where you arrange the return and we have not offered to collect the goods, the refund is due no later than 14 days after we receive the goods or, if earlier, evidence that you have sent them back. Where the law permits, we may withhold the refund until one of those occurs.

Where we have offered and agreed to collect the goods, the refund is due no later than 14 days after we are informed of your cancellation. Where required by law, the refund includes the cost of the least expensive standard delivery option offered for the order. Any agreed charge for optional CAW collection is separate.

After we issue a refund to your original payment method, your payment provider or bank may take additional time to show the funds. This processing time does not change our responsibility to issue a refund within the required period.

Start with our team

Request a return or warranty claim

Please contact us before sending goods back or arranging a repair. Include your order number, the product model, a brief description of the issue and photographs or video where relevant. For an online cancellation, you can use the standard notice below or send us a clear cancellation message; using the form is optional.

Email: coventryapplianceworld@gmail.com
Telephone: 024 7775 2981

Optional standard online cancellation notice

You may copy this notice and send it by email or post. You do not have to use this wording to exercise a qualifying cancellation right.

Send to:
Coventry Appliance World, 14–20 Bell Green Road, Coventry CV6 7GP
coventryapplianceworld@gmail.com

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Goods:: ____________________________________________
Ordered on / received on:: ____________________________________________
Name of customer(s):: ____________________________________________
Address of customer(s):: ____________________________________________
Signature:: ____________________ (paper only)
Date:: ____________________

Quick answers

Frequently asked questions

Does a 30-day return period replace my legal rights?

No. Our voluntary 30-day policy is additional. Statutory rights, including qualifying online cancellation rights and remedies for faulty or misdescribed goods, remain separate.

Can I cancel a supplier-order product?

Supplier-order status does not automatically exclude cancellation rights. Contact us as soon as possible, especially if the item has not yet been delivered. If it has been dispatched, we will discuss the applicable legal and contractual position.

Do I have to pay a collection fee if my product is faulty?

The £50, £80 and £100 charges are for optional, eligible change-of-mind return collections only. They do not automatically apply to faulty, damaged or incorrectly described goods. We will handle collection or return arrangements for faulty goods in accordance with your statutory rights.

Can I exchange a mattress after opening it?

The additional voluntary wrong-size exchange is limited to unused mattresses with the original hygiene seal intact. Statutory rights are assessed separately and are not automatically removed because packaging or a hygiene seal has been opened.

When will a refund reach my account?

We issue applicable refunds within the relevant statutory deadline. Once issued, the time for the payment provider or bank to display the money can vary.

Local support in Coventry

Need some help?

Our team can help with a warranty question, return request or product concern. Please have your order details ready where possible.