Manufacturer's warranty
Brand-new and graded appliances include the manufacturer's warranty stated on the individual product page.
WARRANTY & RETURNS
Clear information about warranty cover, returns, refunds, collection and local delivery.
Warranty cover
The applicable warranty is also shown on each product listing.
12-month CAW warranty
Refurbished appliances include a full 12-month Coventry Appliance World warranty.
MAKING A WARRANTY CLAIM
Have these details ready
Contact us before arranging a repair or returning the appliance so we can help with the correct warranty route.
- Your order number
- The model and serial number
- A description of the problem
- Clear photographs or a short video where possible
New & graded: the manufacturer's warranty process shown with the product applies, and our team can help you identify the correct route.
Refurbished: contact Coventry Appliance World directly to start your CAW warranty claim.
Warranty cover is provided in addition to your statutory consumer rights.
Returns & refunds
Contact us before returning any item so we can confirm the correct next step.
Online & in-store purchasesOnline orders include the legal 14-day cancellation period. Change-of-mind returns after that, and purchases made in-store, are covered only by our additional return policy.
Online orders: first 14 days
For an online order, tell us within 14 days of receiving the item if you wish to cancel. You may return it yourself or ask us to collect it at the disclosed collection charge below.
Our additional 30-day policy
For online orders after day 14, and change-of-mind requests for in-store purchases, the item must be unused, uninstalled and in the same condition in which it was received, with original packaging where possible. Proof of purchase is required.
Damaged, faulty or incorrect item
Inspect your order when it arrives. Contact us promptly if it is damaged, defective or not the item ordered so we can assess the issue and put it right.
Ordered the wrong size?
An eligible unused bed or mattress may be returned or exchanged for the correct size. Keep mattresses sealed until you have checked the size. Beds must be unused, unmarked and ready for safe collection, with their packaging where possible.
How to start a return
Email coventryapplianceworld@gmail.com before returning an item so we can provide the correct instructions. This does not limit your online cancellation rights.
Return address
Coventry Appliance World
14-20 Bell Green Road
Coventry CV6 7GP
CHANGE-OF-MIND COLLECTION
Large-item return collection charges
You may return the item to our Coventry shop yourself at no collection charge. If you ask us to collect it, the applicable charge below can be deducted from your refund.STANDARD APPLIANCE£50Return collection
AMERICAN-STYLE FRIDGE FREEZER£80Or similarly oversized item
BED, MATTRESS OR FURNITURE£100Return or exchange collection
No collection charge applies where an item is faulty, misdescribed, incorrectly supplied or damaged in transit.
Graded & refurbished conditionA cosmetic mark clearly shown in the photographs and description is part of the agreed condition, not an undisclosed fault. Online cancellation rights still apply, but a change-of-mind collection charge may apply.
Exchanges
For an eligible wrong-size bed or mattress, we can arrange an exchange and collect the original when the replacement is delivered where possible. The £100 furniture collection charge applies, and any difference in product price must be paid or will be refunded.
Refund timing
For a qualifying online cancellation, we will refund the original payment method within 14 calendar days after receiving the returned item or, if earlier, evidence that it has been sent back. Your bank may take additional time to show the refund.
For a qualifying online cancellation, the refund includes the product price and the cost of the least expensive standard outbound delivery option offered. Any disclosed return-collection charge is separate. This policy does not affect your statutory rights.
Standard online cancellation form
You do not have to use this form. To cancel an eligible online order, copy the details below and email them to coventryapplianceworld@gmail.com, or send them by post.
To: Coventry Appliance World, 14-20 Bell Green Road, Coventry CV6 7GP
Email: coventryapplianceworld@gmail.com
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
Goods: _______________________________________________
Ordered on / received on: ______________________________
Name of customer(s): __________________________________
Address of customer(s): ________________________________
Signature: __________________ (only if sent on paper)
Date: __________________
Orders & store collection
We will keep you updated while your order is being prepared.
Order processing
Please allow up to 24 hours for processing.
Order update
You should receive an email update within 48 hours.
Collection confirmation
Wait until we confirm that your order is ready before travelling to the shop.
COLLECTION LOCATION14-20 Bell Green Road, Coventry CV6 7GPOpen in Google Maps
COLLECTION HOURSMonday-Saturday, 9:30am-6:00pmSunday: Closed
Local delivery only
We currently deliver within 30 miles of our Coventry shop and do not offer nationwide shipping.
At checkout
Enter your delivery address to see whether local delivery is available. If the option does not appear, the address may be outside our delivery area.
Delivery timing
We aim to deliver eligible orders placed before 9:00am on the same open business day. Later orders, or orders placed while closed, are normally scheduled from the next open business day.
Driver contact
We must have a working telephone number. The delivery driver will contact you directly to arrange the delivery date and time slot.
Some orders take longer
Depending on location and product availability, delivery may take 1-5 days. We will contact you if a longer timeframe applies.