Refund policy

30-DAY RETURNS
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

RETURN CONDITIONS
To be eligible, the item must be in the same condition as received, unused and in its original packaging, with all tags and accessories. You must provide your receipt or other proof of purchase. These terms do not affect your statutory rights.

HOW TO START A RETURN
Contact us at coventryapplianceworld@gmail.com before sending anything back. Approved returns should be sent to Coventry Appliance World, 14-20 Bell Green Road, Coventry CV6 7GP. Items returned without first requesting a return may not be accepted.

DELIVERY, INSTALLATION AND REMOVAL SERVICES
Delivery, installation, recycling and packaging-removal services are optional and available only where shown on the product page. Installation is not available for gas appliances; a Gas Safe registered engineer must install or disconnect gas appliances. Old appliances must be disconnected before collection, and we do not collect old beds, mattresses or other furniture. If you need to change a selected service before delivery, please contact us as soon as possible.

NEW, GRADED AND REFURBISHED ITEMS
Please inspect a new boxed item before signing for delivery and refuse delivery if it has been damaged in transit. Graded and refurbished items are sold with the condition described on the product page and shown in the photographs; disclosed cosmetic marks are not considered a defect.

DAMAGES AND ISSUES
Inspect your order on receipt and contact us immediately if it is defective, damaged or incorrect so that we can assess the issue and put it right.

EXCHANGES
The quickest way to receive a different item is to return the original item under this policy and place a separate order once the return is accepted.

REFUNDS
We will notify you when your return has been received and inspected. If approved, the refund will be made to your original payment method within 10 business days. Your bank or card provider may take additional time to process it. If more than 15 business days have passed since approval, contact us at coventryapplianceworld@gmail.com.

CONTACT
Coventry Appliance World
14-20 Bell Green Road, Coventry CV6 7GP
024 7775 2981
coventryapplianceworld@gmail.com